Privacy Policy

1. Introduction

OpenWindowSeat ("we," "our," or "us") is dedicated to upholding your privacy. This Privacy Policy sets forth how your information is gathered, utilized, disclosed, and conserved when you browse our site openwindowseat.rest or employ our yacht charter offerings.

In utilizing our services, you agree to the practices this policy details. We adhere to relevant privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other corresponding Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Enroll for our newsletter
• Complete forms on our website
• Engage in surveys or marketing events

This information can encompass:

• Your name and contact details (email, telephone, address)
• Financial details (processed through third-party systems securely)
• Preferences and specifications for your charter
• Secondary contact details
• Food preferences or health information (when provided)

2.2 Automatically Collected Information

Automatically collected information pertains to your device and interaction with our site:

• Your IP address and geographic data
• The type and version of your browser
• Webpages visited and duration of visit on our website
• Source websites
• Information regarding your device (such as type, screen size, etc.)

2.3 Cookies and Tracking Technologies

To better your experience on our site, we use cookies and similar tracking solutions. These tools allow us to:

• Recall your selections
• Analyze site usage and performance
• Deliver tailored content
• Refine our offerings

Your cookie preferences can be managed through your browser settings or via our cookie consent feature.

3. How We Use Your Information

The information we acquire is used for these purposes:

• Service Provision: To administer yacht charter services, book your trip, and communicate regarding your reservation
• Client Support: To address your concerns and provide support
• Fiscal Operations: To manage monetary transactions and billing details
• Safety Measures: To safeguard our operations and counteract deceitful activities
• Promotional Activities: To communicate offers and updates to you (with your agreement)
• Enhancement of Website: To examine how our site is utilized and to improve its functionality
• Legal Adherence: To comply with requisite legal standards and regulations

4. Sharing and Disclosure of Information

We do not vend, exchange, or lease out your personal information to unrelated parties. Nonetheless, we might share your data in these cases:

4.1 Service Associates

We may disclose information to third-party providers for aid in: payment processing, site hosting and upkeep, electronic messaging marketing, data analysis and performance tracking, and customer support.

4.2 Legal Obligations

Your information might be disclosed if legal requirements necessitate it, such as for judicial processes, court commands, critical situations, or inquiries into suspected fraud or illegal activity.

4.3 Business Changes

Should a merger, acquisition, or sale of company assets occur, your data might be transferred as a component of that deal.

5. Protection of Data

We have put in place adequate technical and organizational protocols to guard your personal data from unauthorized admittance, alterations, dissemination, or ruin. Such precautions include encryption, secure servers, entry management, regular assessments, and training of staff.

However, we must note that no Internet transmission or electronic storage method is entirely impregnable. We thus cannot assure absolute protection of your data.

6. Retention of Data

Your personal information is kept only for the time necessary to fulfill the intentions of its collection or as dictated by law. Standard retention periods are:

• Yacht charters: 7 years for tax and legal reasons
• Marketing communications: until you opt out or request deletion
• Site analytics: 26 months
• Client service interactions: 3 years following last communication

7. Rights and Options

Your rights are to gain access to, correct, eliminate (as per the law), transfer, disapprove marketing, and control cookies. To invoke these rights, reach out to us using the contact details listed below.

8. Services by Third Parties

8.1 Google Analytics

For website usage analysis, we employ Google Analytics. There is an opt-out option available through the Google Analytics Opt-out Browser Extension.

8.2 Social Platforms

Our website may offer links to social media with their distinct privacy policies.

8.3 Payment Services

Third-party processors, compliant with PCI DSS, are used for handling payments.

9. Transnational Data Transfers

Your data may be transferred and managed in territories outside of Germany. We ensure the application of suitable protections in line with applicable privacy regulations.

10. Children’s Privacy

We do not cater to children under 13, nor knowingly gather their data. If it comes to your attention that a child has provided us their data, please get in touch with us promptly.

11. Revisions to This Privacy Policy

This Privacy Policy may be updated to mirror changes in our procedures or legal obligations. We will inform you by updating the policy on our site, emailing registered users, or presenting a notice on our site. Continued utilization post-update implies acceptance of the new terms.

12. Contact Information

For inquiries about this Privacy Policy or our data practices, you can contact us:

13. Adherence to Google Ads User Consent Guidelines

We abide by Google Ads policies regarding user consent. You can adjust your consent preferences for cookies and tracking at any point via our cookie settings panel.